Style Guide
Enterprise documentation breaks down when teams write in isolation — inconsistent voice, conflicting conventions, and no shared standard for what "good" looks like. This style guide establishes a single source of truth for documentation quality across Cigna's Enterprise DevOps engineering teams. It covers voice and tone, heading and title conventions, writing guidelines for contributors, and reference formats for release notes and other recurring content types — built to scale across multiple product teams from a single, maintainable document.
Voice and Tone
Discover the principles of voice and tone in end-user documentation, focusing on clarity, adaptability, and user-centric communication.
Common Documentation Mistakes
Learn about common pitfalls in writing technical documentation for end-users, including verbosity, jargon, poor structure, and more.
Writing Guidelines
Learn how to create effective technical documentation for consumers and contributors, focusing on clarity, simplicity, and depth to meet user needs effectively.