Resume - Patricia McPhee
Sr. Technical Writer / Content Designer / UX Writer
Highly skilled Sr. Technical Writer passionate about crafting user-friendly experiences. Expertise in technical writing and optimizing content delivery. Seeking to leverage emerging technologies and industry standards to elevate user experiences.
Download ResumeAccomplishments
Created doc sites using Docusaurus for multiple tech startups, maximizing content reuse and reducing the cost of creating, managing, and publishing content.
Wrote shell scripts to automate OpenAPI content publishing for a data center hardware company.
Streamlined a weekly team status report for the executive team of a large technology company, reducing the time to compile and deliver the information by approximately 4 hours (more than half).
Rewrote a decades-old installation and upgrade guide for customers and support teams of an electronic medical records platform, reducing the time to install or upgrade and minimizing data loss or corruption and support calls.
Built custom MadCap Flare authoring environments for GE Healthcare, Amazon, and SolidFire, maximizing content reuse and reducing the cost of creating, managing, and publishing content. Also converted legacy documentation created in Microsoft Word or other formats.
Work experience
Senior Technical Writer
Beyond Identity
December 2022 - Present
Conducted content audit and analysis, leading to the development of user-centric integration guides.
Built a Docusaurus-based doc site, enhancing content management and accessibility.
Content Designer, Contractor
Expedia Group, Braintrust
May 2022 - November 2022
Conduction content audit and analysis of the design system designer and developer documentation.
Assisted in crafting UI text and conversation copy chatbots.
#figma#miro#confluence#slack#docusaurus#jira#ux-writing
Senior UX Technical Writer
Keyavi Data
October 2021 - March 2022
Collaborated with product engineering to create user-centric deployment guides.
Developed in-platform UI microcopy and built Docusaurus-based online help documentation.
#technical-writing#ux-writing#asana#github#markdown#docs-as-code#ms-teams#docusaurus#azure-devops
Technical Writer, Contractor
Microsoft, Kforce
May 2020 - October 2021
Collaborated with Azure Dedicated engineering and UX Research teams to deliver goal-oriented content.
Assisted with Azure VMware Solution learning modules, conducted content audits, and developed in-platform UI microcopy.
#technical-writing#ux-writing#figma#azure#github#markdown#docs-as-code#ms-teams#docusaurus#azure-devops
Freelance Technical Writer
PSCM Designs LLC
July 2019 - June 2021
Extreme Networks (2020-2021) - Reviewed and copy-edited network hardware content for the FIPS program.
#technical-writing#azure#github#dita-xml#docs-as-code#ms-teams#oxygen#azure-devopsZPE Systems (2019-2020)- Wrote a marketing campaign eBook about automation in the data center. Wrote the learning material and voiceover scripts, provided the voiceover, and produced how-to videos.
#copy-writing#voiceover#script-writing#adobe-premiere#docs-as-code#adobe-audition#adobe-indesign
Technical Writer II
LivePerson
March 2019 - June 2019
Rewrote SDK and API guides for mobile chatbot messaging.
Contributed to the development of chatbots and virtual assistants with the mobile app team.
#technical-writing#github#markdown#docs-as-code
Technical Writer II
Microsoft
January 2018 - January 2019
Collaborated with Microsoft Edge and Windows networking core teams.
Wrote and edited UX microcopy and UI strings based on data-driven decisions from content audits.
Technical Writer, Contractor
Oculus VR, a Facebook company
July 2017 - December 2017
Developed internal cross-functional workflows and process documentation for virtual reality R&D.
#technical-writing#sharepoint
Technical Writer
GE Healthcare
August 2016 - May 2017
Collaborated with customers and support to update outdated installation and upgrade guides, improving customer experience.
#technical-writing#madcap-flare#dita-xml#oxygen
Technical Writer II
Amazon
September 2015 - July 2016
- Wrote internal press releases, feature announcements, and task-oriented procedure guides for warehouse employees.
Technical Writer, Contractor
Charter Communications
March 2015 - September 2015
Worked collaboratively with video-on-demand and networking engineers, wrote standard procedures, and developed Python scripts for system administration.
#technical-writing#confluence#markdown#git#visio
Skills
Technical Writing
Content Design
UX/UI Writing
Content Strategy
DialogFlow
Conversational Copywriting
Instructional Design
HTML/CSS
Figma
Accessibility Concepts
Docusaurus
Confluence
MadCap Flare
DITA/XML
Markdown
Git/GitHub
Agile/Jira/Azure DevOps
JavaScript/Node.js
Documentation frameworks
Around 2015, I began using Markdown as the primary format for content, primarily in Confluence and other wiki platforms. In 2018, I started using static-site generators like Jekyll, Hugo, Gatsby, Docusaurus, and DocFX as my primary authoring environment. So far, my favorite has been Docusaurus. Although I like DocFX, it's a bit more complicated to set up.
| Framework | Platform | Role | Company |
|---|---|---|---|
| Docs-as-code | Docusaurus | Author Information Architect | Beyond Identity (2022-Present) Keyavi (2021-2022) A Tech Startup (2020) |
| Docs-as-code | DocFx | Author | Microsoft (2018, 2020-2021, 2022) |
| Docs-as-code | Jekyll | Author | LivePerson (2019) |
| DITA | oXygen | Author | Extreme Networks (2020-2021) Sybase/SAP (2012-2013) |
| DITA | Arbortext | Author | Pillar Data (2010) Ericsson (2008) |
| DITA | Structured Framemaker | Author Information Architect | Covidien/Medtronic (2009-2010) LSI Logic (2008-2009) |
| HTML/CSS | MacCap Flare | Author Information Architect Certified Trainer | GE Healthcare (2016-2017) Amazon (2015-2016) SolidFire (2014) Level 3 Communications (2011-2012) ESM (2010-2011) |
| HTML/CSS | Robohelp | Author Information Architect | P2 Energy Solutions (2007-2008) |
Training
Conversation Design for Chatbots
UX Content Collective - Remote
June 2023 - Present
Conversation Design
Conversation Design Institute - Remote
May 2023 - Present
Voice over acting
Such A Voice - Remote
Coach: Jan Haley-Soule
March 2019 - March 2020
Education
Bachelor's in Health Science
Environmental Health and Public Health
Kaplan University - Remote
October 2010 to May 2012
Associate's of Applied Science
Computer Science and Information Technology
Denver Technical College, a division of DeVry University - Denver, CO
February 1999 to April 2001